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MEISTER COOK Terms and Conditions
TAC - Meister Cook LLC

Each product described on the Meister Cook's website is accompanied with a product information section, a return and refund policy, and a shipping policy. Such policies may vary from one product to the other. It is the purchaser's responsibility to familiarize with these terms before placing an online purchase order. Visit Meister Cook's website to access these policies.


Meister Cook’s website may contain links to other independent third-party websites. These linked websites are provided solely as a convenience to users of Meister Cook's website. Such linked websites are not under Meister Cook’s control, and Meister Cook is not responsible for and does not endorse the content of such linked websites, including any information or materials contained on such linked websites. The user will need to make own independent judgment regarding the interaction with these linked websites.

Except where prohibited by law, in no event will Meister Cook be liable to the user or purchaser for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Meister Cook has been advised of the possibility of such damages.


Meister Cook does not promise that the website or any content, service or feature will be error-free or uninterrupted, or that any defects will be corrected, or that the use of the website will provide specific results. Meister Cook reserves the rights to, at any time, modify, suspend or terminate operation or access to the website, or any portion of the website, for any reason; to modify or change the website, or any portion of the website, and any applicable policies or terms; and to interrupt the operation of the website, or any portion of the website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

The Terms and Conditions, and all extended terms and policies across Meister Cook websites apply to all users worldwide. It is the user's responsibility to comply with local laws and regulations when purchasing products and services from Meister Cook, in addition to strictly abiding by these terms and conditions.


The user acknowledges, consents, and agrees that Meister Cook may access, preserve, and disclose user information and/or any user content submitted or made available by user while using Meister Cook’s website and/or services, if required to do so by law or in a good faith belief that such access, preservation, or disclosure is permitted by law or by Meister Cook’s Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (1) to comply with legal process; (2) to enforce these Terms, Meister Cook's Privacy Policy, or other contracts with the user, including investigation of potential violations thereof; (3) to respond to claims that any content violates the rights of third parties; (4) to respond to user's requests for customer service;  and (5) to protect the rights, property, or personal safety of Meister Cook, its employees, its agents and affiliates, its users, and the public.


Meister Cook may disclose any user information, including user identity, if determined that such disclosure is necessary in connection with any investigation or complaint regarding the use of the website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with, either intentionally or unintentionally, Meister Cook’s rights or property, or the rights or property of Meister Cook's employees, visitors to or users of the website, including Meister Cook’s customers. Meister Cook reserves the right at all times to disclose any information that Meister Cook deems necessary to comply with any applicable law, regulation, legal process or governmental request. Meister Cook also may disclose user information when Meister Cook determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.


If Meister Cook does take any legal action against a user as a result of user's violation of these Terms and Conditions, Meister Cook will be entitled to recover from the user, and user agrees to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Meister Cook. The user agrees that Meister Cook will not be liable to the user or to any third party for termination of user's access to the website as a result of any violation of these Terms and Conditions.


The services that link to these Terms is controlled and operated by Meister Cook, LLC ("Meister Cook") from its offices located at 3217-A Stellhorn Road, Fort Wayne, Indiana 46815. To contact us, please visit our contact page.


These Terms and Conditions apply to the Meister Cook web site, and all websites associated with by Meister Cook. This website and all associated websites, their content and design are the property of Meister Cook, LLC. By using this website, the user agrees to these Terms and Conditions. If a user does not agree, he/she shall not use the website.


Meister Cook reserves the rights at its sole discretion to change, modify, add or remove portions of these Terms and Conditions, at any time for any or no reason. It is the user's responsibility to check these Terms and Conditions periodically for changes. The continued use of the website following the posting of changes constitutes the acceptance and agreement to the changes. Meister Cook grants the user a personal, non-exclusive, non-transferable, limited privilege to enter and use the website in compliance with these Terms and Conditions.


No one may use the website or any content for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Meister Cook or others.


Additional terms and conditions, and policies may apply to purchases of goods or services and to specific portions or features of the website, including contests, promotions or other similar features, all of which terms and policies are made a part of these Terms and Conditions by this reference. The user agrees to abide by such other terms and conditions, and policies including where applicable representing that the user is of sufficient legal age to use or participate in such service, activity or feature. If there is a conflict between these Terms and Conditions, and policies and the terms posted for or applicable to a specific portion of the website or for any service offered on or through the website, the latter terms and policies shall control with respect to the use of that portion of the website or the specific good and service.


To view Meister Cook’s Privacy Policy, click here. By using Meister Cook’s website, the user acknowledge and agree that Internet transmissions are never completely private or secure. It is understood  that any message or information the user sends to the website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Except as expressly provided in these Terms and Conditions, no part of the website and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Meister Cook’s express prior written consent.


All text, graphics, user and visual interfaces, software, photographs, trademarks, logos, sounds, music, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression, and arrangement of such content, contained on the website is owned, controlled or licensed by or to Meister Cook, and is protected by copyright, patent and trademark laws, and various other intellectual property rights.


The user may use information that Meister Cook has purposely made available for downloading from the website, provided that the user DOES NOT remove or make modifications to any such information, documents, or files.


The user agrees to abide by all applicable intellectual property laws. The user acknowledges that the products and services have been designed, developed, compiled, prepared, revised, selected, and arranged by Meister Cook and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of Meister Cook and such of others.


The user agrees to notify Meister Cook immediately upon becoming aware of any claim that services may infringe upon any copyright, trademark, patent or other contractual, statutory, or common law rights.


Meister Cook uses a third-party gateway partner service to process its customers’ orders. Before charging for any amount the user will be made aware of taxes and shipping charges, if any, based on the shipping address provided. The full amount of purchase order is charged in full from the payment method selected when completing the order. Should the purchaser find any errors on the purchase order confirmation Meister Cook should be contacted immediately by phone, email, or online chat, and a team member will assist with the necessary adjustments to the purchase order.   

Prices published by Meister Cook do not include any federal, state or local taxes or any other applicable taxes. Where applicable, such taxes will be specified at checkout and paid by the customer. Meister Cook will define all applicable charges based on shipping address provided by customer. Meister Cook will automatically charge local sales taxes unless customer has a valid sales tax exemption certificate on file with Meister Cook.


Export orders, in addition to sales taxes and other applicable taxes are subject to duty, customs and tariffs charges. Orders that require special handling, packaging, and documentation are subject to additional charges.


Meister Cook will initiate handling and shipping process once payment of all charges has been completed. All payments to Meister Cook must be assumed in US dollars. Products purchased under these Terms and Conditions are subject to export control laws, restrictions, regulations and orders of the United States. User agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation.


An order confirmation does not constitute the acceptance of a purchase order by Meister Cook, nor does it constitute confirmation of an offer to sell by Meister Cook. At any time after receipt of a purchase order, Meister Cook may accept, decline, or place quantity or other limits on a purchase order for any or no reason. If Meister Cook rejects, limits, or otherwise modifies a purchase order, Meister Cook will attempt to notify the purchaser by phone or e-mail using the information provided. If Meister Cook cancels a purchase order or part of a purchase order that Meister Cook has already charged the purchaser for, Meister Cook will refund the full amount of the canceled portion of the order.

To reduce the risk of injury, the user must read and understand the equipment operator’s manual before using any equipment.  Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death.  Read the Operator’s Manual and Service Manual thoroughly before installing, using or servicing the equipment.  The Operator’s Manual and Service Manual can be found here.


Meister Cook’s equipment is designed with food safety in mind.  However, the user and operator of the equipment must always ensure safe food temperatures before food consumption or serving food to customers for consumption. 


Meister Cook is committed to handling and shipping online orders within 24 hrs from the time orders are completed online. Once shipping label is created the customer receives by email a tracking number. Shipping in Continental USA and Canada takes approximately 3-5 business days. International shipping rates and delivery times varies by country.

If shipping damage to the Equipment is discovered or suspected, observe the following guidelines in preparing a shipping damage claim:

·       Provide a written description of the damage or the reason for the suspected damage as soon as it is discovered. This will help                          in completing the claim forms later.       

·       As soon as damage is discovered or suspected, notify the carrier that delivered the shipment.

·       Arrange for the carrier's representative to examine the damage.

·       Complete all carrier claim forms and have the examining carrier sign and date each form.

Equipment Warranty

The detailed Meister Cook Hot HoldTM - Dry Moist Food Warmer Warranty can be found here.


No Accessories Warranty

Accessories, such as food pans, pan inserts and similar items do not relate to equipment warranty. There is no accessories warranty. Because accessories are used commonly every day in restaurant operations, these are not accepted by Meister Cook for return. Customers can claim shipping damage on new accessories should these have arrived damaged. Please follow shipping damage instructions under the shipping section on these Term and Conditions, or at


Spare Parts and Components Warranty

Individual spare parts and component purchased separately from assembled equipment are warranted against defects in materials and workmanship for a period of 90-days from the date of shipment from Meister Cook, LLC to the original initial purchaser. It is at Meister Cook’s sole discretion to either repair, replace defective parts or refund the original purchase price. 


Meister Cook is not liable for any loss or damage, including indirect and incidental damages arising out of the use, or inability to use, Meister Cook equipment, accessories, parts or components. Meister Cook specifically does not warrant, guarantee or provide compensation for any lost production, lost product, lost labor or lost sales or other consequential damages that may occur as a result of equipment, accessory, part and component malfunction or failure. This disclaimer of liability for consequential damages applies whether the cause of malfunction or failure is otherwise covered by Meister Cook’s warranty or not.


Meister Cook’s Limited Warranty does not apply and shall not cover any commercial products manufactured or sold by Meister Cook when such products are installed or used in a residential or non-commercial application or environment. Review Meister Cook’s warranty policy here.


All warranty claims must be submitted through Meister Cook's website, under warranty claims. A Meister Cook support team member will attempt to be in contact within 24 hours to gather more information and initiate the warranty process.

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